Refund and Cancellation Policy

Cancel your order anytime before dispatch by calling our customer service.
Orders cannot be canceled once dispatched.
We reserve the right to cancel any suspicious or fraudulent orders without notice. Such customers will be blacklisted from future transactions.
Cancellation / Refund Request Time: Only Same Day

Due to the nature of Ayurvedic products, we have a strict no-return or exchange policy.
Exchanges or returns are only accepted for damaged, empty, or incorrect items upon delivery.
To process returns, provide an unboxing video, packaging defect video, and pictures of the damaged product.
Contact customer service at customercare@medzzi.in or +91 9987357345 within 48 hours of delivery.
Do not return purchases to the manufacturer; include the receipt number for faster processing.
Cancellation / Refund Request Time: Only Same Day

Cancelled orders will be refunded within 6-8 days, though some banks may take longer.
For returns, after inspection, we will notify you of approval or rejection. Approved refunds will be processed within 6-8 days.
If you haven't received your refund, check your bank account and contact your bank for processing times. If issues persist, contact us at customercare@medzzi.in or +91 9987357345.
Refund Processing Time 6-8 Days.

To return a product, mail it to: Arksa Pharma Pvt. Ltd. Rivendell House, 3rd Floor, 650 JSS Road, Marine Lines, Mumbai - 400002.
If deemed damaged, Medzzi will cover return shipping costs.
Shipping time 0 to 7 Days in India Domestic.

Need Help? Contact Us: customercare@medzzi.in