Privacy Policy

Privacy Policy for Medzzi (www.medzzi.in)

Effective Date: May 20, 2024

Medzzi, operated by Arksa Pharma Private Limited (Bangalore, Karnataka, India), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information on www.medzzi.in.

Information We Collect

  1. Personal Information:

    • Details: Name, email, shipping/billing address, phone number, payment details.
    • Purpose: To fulfill orders, manage deliveries, process payments, handle subscriptions, provide customer support, and send updates and promotions.

  2. Device Information:

    • Details: IP address, browser type, device details, browsing patterns.
    • Purpose: To load the site accurately, perform site analytics, improve services, and optimize user experience.
    • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.

  3. Customer Support Information:

    • Details: Information collected during customer support interactions.
    • Purpose: To provide customer service, process payments, arrange shipping, and communicate with you.

How We Collect Information

  • Directly from You: When you provide information during account registration, purchase processes, customer support interactions, or subscription sign-ups.
  • Automatically: Through cookies, log files, web beacons, tags, or pixels when you interact with our website.

How We Use Collected Information

  1. Personal Information:

    • Process orders and arrange deliveries through partners like Shiprocket.
    • Provide customer support and respond to inquiries.
    • Communicate updates, promotions, and offers.
    • Personalize your shopping experience.
    • Manage subscriptions and provide recommendations.
    • Process payments via Razorpay and PhonePe Payments.
    • Comply with legal obligations.

  2. Device and Non-Personal Information:

    • Perform analytics and statistics to improve our site and optimize marketing efforts.
    • Track and analyze site usage to enhance user experience.

How We Keep Information Safe

We implement reasonable security measures to protect your personal information, including encryption, access controls, and secure servers. However, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us of any unauthorized use.

Sharing Information

  1. Service Providers:

    • We share your personal information with trusted partners (e.g., Shiprocket, Razorpay, PhonePe Payments) to help operate our site and provide services. These partners are required to protect your information.

  2. Legal Compliance and Safety:

    • We may disclose your information to comply with legal obligations, protect our rights, and ensure the safety of our users and others.

  3. Business Transfers:

    • In case of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any changes in ownership or use of your information.

Behavioural Advertising

  1. Targeted Advertising:
    • We use your personal information to provide targeted advertisements or marketing communications we believe may interest you.
    • Partners: Google Analytics, Facebook, Bing. Opt-out options are available on their respective sites and via the Digital Advertising Alliance’s opt-out portal.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather information about your preferences. You can control and manage cookies through your browser settings, but this may affect site functionality.

Security

We implement reasonable security measures to protect your personal information. However, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us of any unauthorized use.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies when visiting these sites.

Children's Privacy

Our site is not intended for individuals under 18. We do not knowingly collect data from children. If we discover we have, we will delete it.

Updates to Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. Significant changes will be posted on our site. Please review it regularly.

Contact Us

For questions or concerns, contact us at:

Medzzi™: 2023 Trademarked. All Rights Reserved by Arksa Pharma Private Limited.